Zip Co NZ
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General Enquiries
General Enquiries
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My Account
My Account
My Spend Limit
- Can I increase or decrease my spend limit?
- How is my spend limit determined?
- Will Zip's credit check affect my credit score?
- I want to buy something with my Zip account but my spend limit is under the value of the item. What are my options?
- Why wasn’t I accepted?
- I've used a Zip account to pay for fines with Auckland Transport. Why can't I use it for anything else?
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Payments and Fees
Payments and Fees
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My Orders
My Orders
Refunds
- I want to return/cancel my order, what should I do?
- Online vs. Instore refunds
- I have had my order refunded, why is the money still not in my account?
- Can I choose the card/account my refund will go to?
- Why am I still being charged when for my order when I have returned my purchase?
- What if my refund goes to a cancelled card?
- Making Business Changes
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Merchant Troubleshooting
Merchant Troubleshooting
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Merchant Enquiries
Merchant Enquiries
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Using Zip as a Merchant
Using Zip as a Merchant
Orders & Refunds
- How do I process a customer refund for a Zip order?
- How do I edit an existing customer order?
- How do I refund a purchase paid via Zip? (The Warehouse Group)
- A customer's order didn't go through. Help! (The Warehouse Group)
- A customer's order did not go through. Help!
- Increase your Customer’s Spending Power - FAQs