Zip Co NZ
Top Enquiries
- Can I buy gift cards with Zip?
- How do I add a Zip coupon code to my purchase?
- How do I get in touch with your Customer Experience team?
- Where can I shop using Zip?
- How do I make a Zip purchase instore?
- How do I change a payment date?
- I've missed a payment. What should I do?
- The credit/debit card on my Zip account is no longer valid. How do I make payment?
- I have had my order refunded, why is the money still not in my account?
- How do I change the phone number, email address or other personal details on my account?
- I'm having trouble adding a card to my account
- Zip couldn’t verify my driver licence, how do I complete my account sign-up?
- Can I increase my spend limit?
- I want to buy something with my Zip account but my spend limit is under the value of the item. What are my options?
Articles by Topic
General Enquiries
Pay Longer
- I have been approved for Pay Longer. Will my spend limit still increase with each completed order?
- Why should I let Zip access my bank information?
- Which bank account can I connect to for my Pay Longer application?
- Will Zip share my bank credentials with others?
- How often will Zip access my bank account information?
- I connected to the wrong bank account for my Pay Longer application. What do I do?
Payments and Fees
Payments
- How do I change a payment date?
- I've missed a payment. What should I do?
- The credit/debit card on my Zip account is no longer valid. How do I make payment?
- How do I set the preferred payment card for an order?
- How do I make a payment before the due date?
- Two payments have been charged to my card, but only one payment appears on my Zip account. Why is this?
My Orders
My Account
My Spend Limit
- Can I increase my spend limit?
- I want to buy something with my Zip account but my spend limit is under the value of the item. What are my options?
- How is my spend limit determined?
- Will Zip's credit check affect my credit score?
- Why has my Available Spend reduced when I haven't missed any payments recently?
- Why wasn’t I accepted?