Zip Co NZ
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General Enquiries
General Enquiries
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Payments and Fees
Payments and Fees
Payments
- How do I change a payment date after my order is confirmed?
- Can I set the preferred payment day for my orders?
- How do I set the preferred payment card for an order?
- I have funds on my card but my payments are failing. Help!
- I've missed a payment. What should I do?
- How do I make a payment before the due date?
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My Orders
My Orders
Refunds
- I want to return/cancel my order, what should I do?
- Online vs. Instore refunds
- I have had my order refunded, why is the money still not in my account?
- Can I choose the card/account my refund will go to?
- Why am I still being charged when for my order when I have returned my purchase?
- What if my refund goes to a cancelled card?
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My Account
My Account
My Spend Limit
- How is my spend limit determined?
- Can I increase or decrease my spend limit?
- Will Zip's credit check affect my credit score?
- I want to buy something with my Zip account but my spend limit is under the value of the item. What are my options?
- Why wasn’t I accepted?
- I've used a Zip account to pay for fines with Auckland Transport. Why can't I use it for anything else?
- Making Changes
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Troubleshooting
Troubleshooting
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Using Zip
Using Zip
Orders & Refunds
- How do I process a customer refund for a Zip order?
- How do I edit an existing customer order?
- How do I refund a purchase paid via Zip? (The Warehouse Group)
- A customer's order didn't go through. Help! (The Warehouse Group)
- A customer's order did not go through. Help!
- Increase your Customer’s Spending Power - FAQs
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General Enquiries
General Enquiries