After careful consideration, Zip has made the difficult decision to withdraw from the New Zealand market to focus on continued sustainable growth in Australia and the United States.
Zip has ceased providing Pay in 4 services in New Zealand as of 17 August 2026. Zip will no longer accept or authorise new transactions in New Zealand.
Who do I contact for urgent concerns?
Contact our team at nz@partners.zip.co
Refunds through the Zip API or Merchant Portal are no longer available
Any refund requests will return an error.
In line with our standard terms and conditions, refunds were accepted and processed until 5 October 2026.
Please work directly with customers to arrange refund via an alternative method.
Outstanding balances owed to Zip remain payable, including balances created by refunds processed before 5 October.
Merchant Portal access is no longer available
If you require transaction information from your Zip NZ account, please contact us at nz@partners.zip.co
Does this impact our operations with you in other markets (AU, US)?
This will not impact any Agreement related to Zip Services that you may have with Zip outside of New Zealand.