General Enquiries

Contact

• Zip NZ Business Closure - Customer Information
• Zip NZ Business Closure – Merchant Information
• How do I get in touch with your Customer Experience team?
• How do I get in touch with your Merchant Experience team?

How it works

• Troubleshooting App issues
• Are there really no interest, cost or extra fees to shop with Zip?
• Can I have multiple orders at a time?
• Can I use cash to pay my Zip account/order instalment payment?
• How do I pay for my Auckland Transport infringement with Zip?
• Do I have to complete my Zip payments for a fine before the due date on my infringement notice?

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Where can I use Zip?

• Why can't I use my Zip account to shop with Thermomix?

Gift Cards

• Changes to gift cards in New Zealand
• How do I redeem a gift card?
• Can I buy gift cards with Zip?
• Why haven't I received my gift card?
• Why can’t I see gift cards in the app?
• Can I use a gift card I purchased with Zip for instore payments?

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Promotional Offers

• How do I add a Zip coupon code to my purchase?
• I already have a Zip account. Can I create a new one to use a new customer coupon?

Your Data & Privacy

• 2024 Terms & Conditions FAQs
• Where can I find Zip's Pay in 4 Terms & Conditions?
• Privacy at Zip
• Are my details safe with Zip?
• Where can I find Zip's Privacy Policy?
• I think someone has fraudulently set up an account using my details. How can I report a fraud attempt to Zip?

Security

• Biometric Login
• How Does Zip Protect My Account?
• Types of Cyber Crime
• How To Protect Your Security Online
• How to Report