General Enquiries
Complaints & Disputes
Contact
How it works
- Troubleshooting App issues
- Are there really no interest, cost or extra fees to shop with Zip?
- Can I have multiple orders at a time?
- Can I use cash to pay my Zip account/order instalment payment?
- How do I pay for my Auckland Transport infringement with Zip?
- Do I have to complete my Zip payments for a fine before the due date on my infringement notice?
Where can I use Zip?
Gift Cards
- Changes to gift cards in New Zealand
- How do I redeem a gift card?
- Can I buy gift cards with Zip?
- Why haven't I received my gift card?
- Why can’t I see gift cards in the app?
- Can I use a gift card I purchased with Zip for instore payments?
Promotional Offers
Your Data & Privacy
- What happens to my personal information after Zip closes in New Zealand?
- How do I access or update my personal information?
- Who do I contact if I have a privacy concern?
- Can I request a copy of the personal information Zip holds about me after the app closes?
- How long will Zip store my personal information?
- Can you delete my personal information?