At Zip we are committed to keeping our customers safe and secure by utilising some of the best processes and technology available. Here are some of the ways we help keep you safe and secure.
Fraud Management
Zip uses a range of security measures including facial biometrics for identity verification and to prevent the risk of fraud. You may be asked to capture your face or ID documents through your mobile device in order to verify your identity or purchases.
2FA when logging in to your account on a website
When you log into your account via our web portal, we will email you a security code to key in as part of the login process. To keep your account safe, please do not share this code.
Notification of login to your account
Each time you log in to your Zip app, we will send you a notification by email. If it was not you who logged in to your account, you can let us know by clicking on the link in the email. If this is the situation, we also recommend that you immediately change your password.
Data encryption
When personal information is captured on our website we use encryption to protect your information. You can check the security level of a web page by clicking on your internet browser's padlock or key icon.