As online presence is increasing, it's important you know how to protect yourself against cyber threats and manage your account security. Below are some useful techniques to protect yourself online.
- Ensure you have the most up-to-date software installed on your mobile and electronic devices as well as your personal computers. For more information on how to update an iOS or Android Device, please refer to Resources.
- Use Multi-factor Authentication or Two-factor Authentication (2FA) to provide an extra layer of security.
- Set strong passwords and change them regularly. Use a combination of numbers and characters, including uppercase and lowercase in your password to make it more secure.
- Keep yourself informed about the latest cyber security risks.
Avoid becoming a victim of scams and cyber crimes by:
- Avoid opening suspicious texts, pop-up windows or clicking on links to attachments in emails. You should report it as spam and then delete the contents. If unsure, verify the identity of the sender contact through an independent source such as an online search.
- Not downloading and installing apps or software to your mobile device or computer at the request of an unsolicited caller. Zip will never contact you and request you to do this.
- Stop and think before you click on links or attachments in emails. Spam emails often look legitimate but they can be used to carry viruses and other malicious software.
- Never disclose any personal, account and password information via SMS, email or web links.
- Check your account transactions regularly and report any suspicious or unauthorised transactions to Zip or your bank promptly.
- Handle unsolicited calls with care. If you're unsure about the legitimacy of the call, hang up and call back on an official phone number.
If you think your Zip password has been compromised, change it immediately and contact us via our Help Centre.