At Zip, we understand how important it is to protect your security and personal information. As a valued customer, we want you to know how you can reach out to us if you are concerned about your online security.
If you believe an unauthorised person has accessed your Zip account or card, or set up an account in your name, it is very important that you let us know as quickly as possible so we can investigate. Please log a Fraudulent Activity report.
If you believe you have received a Zip scam/or phishing email, you can report it by submitting a request via our Help Centre Scam Report Link.
- Do Not click on any links or open any attachments in the email.
- If you responded to or actioned a suspicious email, SMS, or phone call, please contact Zip's Customer Experience team immediately.