Our Customer Experience team is available from 9am - 5pm every day, excluding Sundays, Christmas Day, New Year's Day, Waitangi Day, Good Friday and ANZAC Day. We are open on other public holidays and Saturdays, but it may take us a little longer to respond to your query on those days. You can contact our Customer Experience team by:
š¬ Chatting with Ziggy by clicking in the bottom-right corner of our Help Centre or website.
š Submitting a help request form here
š Calling us on 09 489 8144
- Dial 1: Zip Pay in 4 Customer
- Dial 2: Zip Pay in 4 Merchant
- Dial 3: Thermomix customers using Zip Money NZ
- Dial #: Repeat options
Our Customer Experience team is based in Auckland so all hours are NZT š„