Our Customer Experience team is available to reply to your emails from 9am - 5pm every day, excluding Christmas Day, New Year’s Day, Waitangi Day, Good Friday and ANZAC Day. Please note we are open on other public holidays and weekends, but it may take us a little longer to respond to your query on those days. You can contact our Customer Experience team by:
💬 Chatting with Ziggy by clicking in the bottom-right corner of our Help Centre or website.
📝 Submitting a help request form here
📞 Calling us on 09 489 8144
- Dial 1: Zip Pay in 4 Customer
- Dial 2: Zip Pay in 4 Merchant
- Dial 3: Thermomix customers using Zip Money NZ
- Dial 4: Zip Business Capital
- Dial #: Repeat options
Our Customer Experience team is based in Auckland so all hours are NZT 🥝