If you can't log in to your Zip account, you could be using the wrong email address or password. Please try the following:
Check that your email address is the one you used to sign up for your Zip account. If you have more than one email address, try searching your mailbox for emails from Zip. If you're using the wrong email address, you should see this screen when you attempt to log in.
If you are using the correct email address but can't remember your password, try resetting it using the Forgot Password? link. You can choose to reset via Email or via text to your mobile number
- Your password must be 8 characters long and include a lowercase letter, uppercase letter, and a number, and cannot be the same as a previous password.
- If you still can't get into your Zip account via the website, it could be due to the browser you're using, e.g. some customers experience difficulties with Samsung Internet and Internet Explorer. We recommend Google Chrome or Safari.
- If all else fails, contact our team and we'll be happy to assist