My Account

PayWatch

• What is PayWatch?
• How does PayWatch Work?
• What happens if I’m in debt with other BNPLs?
• I am up to date with my other BNPL accounts but I still can’t shop with Zip

Signing Up

• Why do I have to verify my identity?
• I don’t have a NZ Driver Licence, how can I sign up?
• Zip couldn’t verify my driver licence, how do I complete my account sign-up?
• What do I do if my email or phone number is already registered?
• Why couldn't you verify my identity with my driver licence?

Account Issues

• Why won't my Zip app open?
• I'm having trouble accessing my customer account
• I have a new phone number and can't log in to the app. Help!
• How do I reset my password?
• It says I have a duplicate account and I can't shop. Help!
• Why does the app say my account is in default when I've caught up on all my payments?

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Making Changes

• How do I change the personal details on my account?
• How do I close my account?
• How do I stop payment reminder text messages?
• How do I add, remove or change a card on my profile?
• I'm having trouble adding a card to my account

My Spend Limit

• Can I increase or decrease my spend limit?
• I got a spend increase recently, when will I be eligible for another one?
• How is my spend limit determined?
• Will Zip's credit check affect my credit score?
• I want to buy something with my Zip account but my spend limit is under the value of the item. What are my options?
• Why wasn’t I accepted?

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