My Account

Account Issues

• How do I reset my password?
• Why won't my Zip app open?
• I'm having trouble accessing my customer account
• I have a new phone number and can't log in to the app. Help!
• Why does the app say my account is in default when I've caught up on all my payments?

Making Changes

• How do I change the personal details on my account?
• How do I stop payment reminder text messages?
• How do I add, remove or change a card on my profile?
• I'm having trouble adding a card to my account
• How do I close my account?