If your card is lost, stolen or expired and you have upcoming payments, you should add another default card to your account.
If you don't have another card, you can make payments by bank transfer while you wait for a replacement to arrive, into the following bank account:
Zip Co NZ Finance
You must deposit the exact amount due as per your payment schedule and include your Zip order number without the dash (20xxxxxxxxxx) as the reference for your payment.
Please note, bank transfer payments will be applied to your account on the following business day so you will need to make payment the day before. If you're unable to make payment before the due date, please contact us here at least 48 hours ahead of your payment due date to reschedule.
Future payments: Please log in and view your upcoming instalments in the Payments tab of your Zip customer portal or mobile app.
When you receive your new card, you'll need to log in and add the card via the Account menu in the Zip mobile app or Profile tab in the Zip customer portal. If you are having trouble adding your new card, there could be a few reasons why. See this article for troubleshooting tips.