If you'd like to make early payments, please see this article for instructions
You can choose your preferred payment day at checkout before confirming your order!
Instructions on this new feature here.Select customers can now reschedule instalments in the Zip app or customer portal using our Move Payments feature.
⚠ Please note: Purchasing will be paused. You won’t be able to make new purchases until your moved instalment(s) have been paid.
How to move payments in the app
Go into the Payments screen from your Home screen.
Click on "Move Payments"
Read the restrictions information, and press "Continue" when ready
Select the payment date you wish to change, choose the new date, and click on "Select"
Don’t have access to Move Payments yet?
Our Customer Experience team can help.
We can move your payment date by up to 7 days, provided that:
The instalment is not due today
There are no missed payments on your account
The payment date has not already been moved for that order
We require at least 2 business days’ notice. Payments can only be moved once per order.
Reach out to us here.
What happens if we can’t move your payment date?
If a payment is missed:
A default fee is added the day after the missed payment
An additional fee is charged weekly from the original scheduled instalment date to a maximum of $40 per order
To avoid further fees, make a manual payment as soon as possible. You can find instructions on how to make a manual payment here.
Our system will automatically attempt to process any missed payment:
3 days after the due date
7 days after the due date
10 days after the due date
Once a payment attempt is scheduled, we’re unable to stop it.
Need more than 7 days?
If you need to move your payment by more than 7 days, we can offer an alternative solution to help bring your account up to date.
For more information, read our financial hardship article.