If you’re unable to make a payment using your card, you can pay by bank transfer through most registered NZ banks (where available).
Option 1: Add Zip using Registered Payee
In your online banking, go to:
Make a Payment > Add a Registered Payee
In the search field:
Type Zip > Select Zip Co NZ Payments or ZIP NZ Payments (depending on your bank)
Then enter:
Amount: The exact amount due
Particulars: Customer surname
Code: First name
Reference: Zip Order number (without the dash)
Option 2: Manual bank transfer
If Zip is not listed as a registered payee in your bank, use the following details:
Zip Co NZ Payments or ZIP NZ Payments (depending on your bank)
02-0108-0936599-000
You’ll need to:
Deposit the exact amount due as shown in your payment schedule
Enter your Zip Order number (without the dash, e.g. 24xxxxxxxxxx) as the reference
You can find your Zip Order number in:
The Zip app
Your Zip customer portal
To locate your Zip Order number in the app, select "Orders" from the Home screen, then choose the order in question. The order number will appear just above the retailer name.
Important timing information
Bank transfer payments are applied to your account on the next business day.
To avoid late fees, you’ll need to make your payment at least one business day before your due date.
If you can’t pay before your due date, please contact us at least 48 hours beforehand to reschedule your payment.
Future payments
To view your upcoming instalments:
Log in to the Zip app, or
Log in to your Zip customer portal and go to the Payments tab
Adding a new card
Once you receive your new card, you can add it in:
The Account menu in the Zip app, or
The Profile tab in your Zip customer portal
If you’re having trouble adding your card, see this article for troubleshooting tips.