To get the most out of your Zip account, it’s important to keep the Zip app up to date.
What’s the latest version?
As at March 2026, the latest version of the Zip app is 2.3.6. If your app is an older version, updating it may help resolve the issue you’re experiencing.
First troubleshooting step
Check the version of the Zip app you currently have installed.
If it’s not version 2.3.6, update the app through your device’s app store.
Reopen the app and see if the problem is resolved.
If updating the app doesn’t fix the issue, please contact us and we’ll help troubleshoot further.
To find out which version of the app you are using:
App access issues
If you are an iPhone or Android user and are unable to log into your Zip account, you may see one of the error pages below:
- Make sure you're using the latest version of the app
- (iPhone only) Check the software version of your iPhone. This must be 9 or greater.
- Try to long-press the Zip logo on the Something went wrong error page (hold your finger down for at least 5 seconds). This will relaunch the app and clear any past history stored on your device, allowing you to log in again.
Device display settings
Our app is not optimised for use with enlarged screen displays and text size. If you have altered the screen settings on your device, you will not have the best experience with the Zip app, and information could be displayed incorrectly or not visible at all.
We are working on a fix so the display and spacing is optimised with various settings but in the meantime, you may need to reduce your font/screen zoom, or return them back to default settings.