If your order didn’t complete, you may see a pending transaction or pre-authorisation on your credit or debit card.
This can happen if:
The page timed out or your internet connection dropped
You left the payment page before finishing the order
This transaction is a temporary pre-authorisation, not a completed charge.
If the purchase isn’t successful, the hold will automatically drop off your card. Depending on your bank’s processing times, this can take 3–5 business days to update.
If the hold is still showing after this time, we recommend contacting your bank directly to request a release.