Why couldn't you verify my identity with my driver licence?

There could be a few reasons why we weren't able to verify your identity using your NZ drivers licence:

• Expired licence
• Suspended licence
• Licence has been lost and a new one issued
• Version or licence number is incorrect
• The details you entered are not an exact match to the details on your licence
• You will need to contact NZTA to discuss if there may be a reason for this.

You can reach NZTA on 0800 822 422.

Please note, you can also use a valid New Zealand passport to verify your identity accompanied by your proof of address if you do not have a drivers licence.

If you need help with the verification process, contact us here.