There could be a few reasons why we weren't able to verify your identity using your NZ drivers licence:
- Expired licence
- Suspended licence
- Licence has been lost and a new one issued
- Version or licence number is incorrect
- The details you entered are not an exact match to the details on your licence (normally name or date of birth)
If you need help with the verification process, contact us here. If you need to check with NZTA, you can reach them on 0800 822 422.