At Zip, we're all about making it simple and safe for you to use our service. That's why we need to verify your identity. This process is a quick and important step that protects both you and us from fraud.
In most cases, we're able to verify your identity automatically when you sign up, so you don't have to do anything else. For a small number of customers, we may need a little extra information to complete the verification. If that happens, we'll let you know what we need.
Verifying your identity also allows us to confirm that you are 18 years or older, which is a requirement for using our service. This helps us promote responsible spending and ensures that Zip is available only to eligible customers.
Protecting Your Account When You Contact Us
For your security, we'll ask you to provide three pieces of information to verify your identity before we can discuss your account. This is a crucial step to prevent unauthorized access and ensures that only you can make changes or receive specific information about your Zip account.