Submit a request

Zip New Zealand Customers Only.

If you are not a New Zealand customer, you can find details for our other Zip regions below:

Let us know how to best direct your enquiry

Your email address

How can we help with your account?

What would you like to update?(optional)

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Previous name(optional)

The name your Zip account is currently under

New name(optional)

The preferred new name for your Zip account

Reason for change(optional)

Please attach supporting documentation

Close/Reopen

Reassess your credit?

If it's been more than 3 months since you closed your account, we will need to get an updated credit score from Centrix

Previous phone number(optional)

New phone number(optional)

Previous email address(optional)

New email address(optional)

Contact phone number

Your Date of Birth (DD/MM/YYYY)

Please provide the first 6 digits of your card

e.g. 4545 12

Please provide the last 4 digits of your card

e.g. 1234

Attachments(optional)

Add file or drop files here