If you've changed phones recently or haven't logged in to the Zip app in a while, we'll need to check that it's you, by sending a verification code to your mobile number before you can log in again. This is for your security, to prevent unauthorised access to your Zip account.
If your mobile number is different to the one we have on file, you can update your number via the app. You'll need your NZ driver licence handy to complete this process. If you don't have a NZ driver licence, get in touch with our team using one of the methods detailed here, and we'll verify you manually instead.
To update your number so we can get you back up and running:
- On the verification code screen, tap Wrong mobile number?
- Enter your new mobile number, and tap Continue
- You'll receive a verification code to your new mobile number. Enter this to proceed:
- If you have a NZ driver licence, tap Continue and follow the prompts to verify your ID. You'll need to take a photo of your original licence document (it can't be a scan or photographed copy) and confirm your name, DOB and licence and address details. Once this process has been completed successfully, your mobile number will be updated in our system, and you can log into the Zip app again 🎉
- If you don't have a driver licence, tap I don't have a licence to get in touch with our team so we can update your number for you
If you're trying to update your new mobile and receive an error message about your mobile phone number already being in use, it means that we already have an account in our system linked to your details. Please take a look at this article for advice on how to resolve this