Are Zip gift cards refundable? Unfortunately, gift cards cannot be returned or exchanged after purchase, as per our Gift Card terms and conditions Related articles Can I buy gift cards with Zip? Can I use a gift card I purchased with Zip for instore payments? How do I get in touch with your Customer Experience team? I have had my order refunded, why is the money still not in my account? Why can't I use my Zip account to shop with Thermomix?