If you have purchased online via Zip, please contact the merchant in the first instance if you wish to return/cancel. Please provide your order number, date of purchase and your contact details for the merchant so they can contact you back with the next steps to take.
For purchases paid via Zip instore you will need to return the item(s) to the store and provide the order number to the merchant to process your refund.
Please note: Returns and refunds are subject to the merchant’s terms and conditions.
Refer to this article to understand how Zip refunds work from the customer’s perspective.