Your spend limit is set based on a number of factors, but this primarily comes from your Credit Score.
At the time of sign-up, we run a credit check with the credit bureau Centrix. Your Zip spend limit is a direct reflection of the credit score we receive back from Centrix, along with your repayment history as you complete orders.
As your complete orders successfully without any late payments or refunds (with the exception of Auckland Transport), you may become eligible for increases.
Zip will run a credit check to assess your credit score to determine whether a credit limit increase can be provided.
- This type of check will not impact your credit score.
- These checks will not be visible to other lenders.
To learn more about your Credit Score and credit history, please get in touch with Centrix.
At Zip, we’re committed to responsible lending practices and strive to meet our customers' needs within our credit portfolio. We regularly review our customers' information, including how frequently they make their payments on time and the number of purchases they’ve made, to ensure that the credit limits they have are manageable and one they can comfortably afford.
If your credit limit has been reduced, this is the result of a recent evaluation of your account given overdue payments. Please note that this decision cannot be changed at this time.
We will aim to notify you of any decreases as they occur.