When you sign up for a Zip account, we perform a credit check with the credit bureau Centrix. This is to determine your starting spend limit and whether you meet our lending criteria.
We do this to ensure safe spending practices and that we are being a responsible finance company. This type of check will not impact your credit score and it will not show up as a hard enquiry on your credit report.
How to reassess if you did not meet credit
If you initially did not meet our credit criteria, and three months has passed from when you first created a Zip account, we can run your credit check again to reassess your credit. However, depending on your credit history between sign up and now your score may have decreased. Please consider this factor when reaching out to us to recalculate your score.
Out of date credit report
If you have never used your Zip account and it has been some time since you created your account, we will need to reassess your account for an updated credit report. With your permission, we can have your application reassessed but this means it will undergo another credit check through Centrix. Please note, your starting Zip spend limit is a reflection of your current credit score. For information about this, please refer to How is my spend limit determined?.