We’re sorry to hear something’s gone wrong with your order.
Zip helps you manage how you pay, but we don’t supply the goods or arrange delivery. This means we don’t have control over the items you’ve purchased or how they’re shipped.
If there’s an issue with your order — such as:
Damaged or faulty items
Incorrect items received
Missing items
Delivery delays
Returns or refunds
You’ll need to contact the retailer directly. They’ll assess your request in line with their terms and conditions.
If you’re unable to resolve the issue with the retailer, or you’re not getting a response, please reach out to us. Our team can review your situation and guide you on the next steps.