After you place your order on the retailer’s website, it can take a few days for them to process it.
Once your order has been processed and shipped, the retailer will email you with tracking and delivery details.
If you haven’t received an update, or you have questions about your delivery, please contact the retailer directly. This includes if:
You didn’t receive a shipping confirmation
Delivery is taking longer than expected
You’re still waiting for your order
Items are missing or damaged
You’d like an update on your order status
Zip isn’t able to change or cancel an order once it’s been approved. Any changes to items, delivery details, or refunds need to be arranged with the retailer.
When you contact them, it helps to:
Have your Zip order number ready
Check their website for customer service contact options (email, live chat or social media)
Allow at least 3 business days for the retailer to respond.
Please note, your instalment payments will continue as scheduled while the retailer investigates. Zip doesn’t manage the supply or delivery of goods.
If you’re unable to resolve the issue with the retailer, or you’re not receiving a response, contact us and we’ll review your situation.