After you submit your order on the merchant’s website it may take a few days for the store to process your order. Once your order has completed processing, you’ll receive an email from the merchant notifying you about the tracking and shipping details on your order.
Please contact the merchant directly to obtain tracking information to use for the latest progress on your order’s estimated delivery if:
- You did not receive a shipping confirmation
- You are waiting for delivery of goods
- Shipping is taking longer than you expected
- You have received your order with items missing or damaged
- You’d like to know the current status of your order
Zip is unable to amend, adjust or change an order once it is approved - this must be handled directly with the merchant. Be sure to contact the merchant's customer service team via email, or message on their social media pages for updates on your order. We would also advise to have the Zip Order number ready to pass onto their team to ensure this is looked into as quickly as possible.
Allow at least 3 business days for the store to respond and please note, instalment payments will continue despite the order not being delivered as we have no control over the delivery of goods.