After careful consideration, Zip has made the difficult decision to withdraw from the New Zealand market to focus on continued sustainable growth in Australia and the United States.
Zip has ceased providing Pay in 4 services in New Zealand as of 17 August 2026. Zip will no longer accept or authorise new transactions in New Zealand.
Who do I contact for urgent concerns?
Contact our team at nz@partners.zip.co
Should I remove Zip branding now?
Yes - please ensure you have removed all Zip branding from your checkout, websites and in-store
Is there risk to ongoing operations?
In line with our standard terms and conditions, we will continue to accept and process refunds up until 5 October 2026.
From 12 October 2026, you will no longer have access to the Merchant Portal. To minimise the risk of disruption, we recommend that you download any transaction information you may require before 12 October 2026.
Does this impact our operations with you in other markets?
This will not impact any Agreement related to Zip Services that you may have with Zip outside of New Zealand.