Submit a request

Please fill out the following form and our New Zealand team will be in touch!

If you are not a NZ customer, you can find details for our other Zip regions below:
  • Australia
  • United States
  • Canada
  • Please enter the details of your request. A member of our support staff will respond as soon as possible.

    We understand that financial situations can change and we are happy to offer you an alternative repayment solution. We look forward to working with you in a way that suits you financially. We reserve the right to close accounts at our discretion, however, our goal is to get you back on track so you can use your Zip account again if you wish. By entering into this Hardship Payment Plan, you agree to Zip Co NZ Limited's Terms And Conditions By filling in this form, you agree to set up weekly / fortnightly repayments to clear the remaining balance outstanding on your account. This involves putting your account on hold to stop you from receiving any additional fees while you pay off your outstanding balance more gradually at a rate that is affordable to you. In cases of non-payment or ill-regular payments without reason or an agreed-upon adjustment, your account may be passed on for further collections to a debt collection agency. Please note that once your application is approved and processed, the payments will be automatically deducted on the scheduled date from the account/card that is updated on your Zip app for the payment deductions. Hence, please ensure you have sufficient funds for the payments to be processed. The payment dates and amounts will be updated on your Zip app if your application is approved. Our goal is to help get you back on track. If you'd like to go ahead with this option, please complete the below form at your earliest convenience. Our team will get in touch within 5 business days to confirm the details.

    Please note that under the Privacy Act, we can only contact a person who has been authorised to act for the account holder. If you are not authorised, we will not be able to proceed with this request. To complete the third-party authorisation process, please submit a ticket at

    Please describe why your circumstances have changed

    Please note that if your application for assistance is approved, your credit score rating may be impacted. This also restricts you from using Zip services until the assistance period is completed. On successful completion of this assistance period, you may be allowed to use Zip services again, subject to the reviewed spend limit.

    Add file or drop files here