Submit a request

Let us know how to best direct your enquiry

Your email address

Subject

How can we help?

Business Name

Zip Order number

Zip orders are in the format 20xxxx-xxxxxx

Further details

Please include as much detail as possible about your request. A member of our support team will respond as soon as we can.

How can we help with your payments?(optional)

What would you like to update?(optional)

Bank account number(optional)

Finance contact email(optional)

Contact email address for all remittances

Contact email(optional)

Primary contact for any Zip communication with your business

Contact name(optional)

Primary contact for Zip communication with your business

Contact phone number(optional)

Primary contact number for any Zip communication with your business

Is this related to an online or instore order?(optional)

What further detail would you like on your payments? (optional)

How can we help with your merchant account?(optional)

Do you need help with online or instore integration, or both?(optional)

How can we help with your Zip integration?(optional)

Payment date(optional)

Please enter dd/mm/yy

How much did you expect to receive?(optional)

Please enter the amount expected in NZD

How much did you receive?(optional)

Please enter the amount actually received in NZD

Which E-Commerce platform do you use?(optional)

Which POS system do you use?(optional)

Date of order(optional)

Please enter dd/mm/yy

New Trading name(optional)

Legal Entity Name(optional)

Attachments(optional)

Add file or drop files here