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Zip New Zealand Customers Only.

If you are not a New Zealand customer, you can find details for our other Zip regions below:

Australia

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Your email address

Please provide your full name

Please select the type of suspicious activity

I want to report suspicious activity using the Zip brand

Do you have a Zip account?

Are there any orders on your Zip account that you did not authorise?

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Have you provided authorised access of your Zip account to anyone else in the past, if so, who? (name and relationship)(optional)

Please contact your card issuing bank to raise a chargeback in order to dispute any Zip payments that have appeared on your banking without your authorisation(optional)

How did you conclude that an unauthorised Zip application was made using your identity? (optional)

How did you find out that an order had been made on your Zip account without your knowledge?(optional)

What was the message/call about?(optional)

Do you have an idea how your identity may have been compromised?(optional)

Please provide as much detail as possible.

Please provide all enquiry details below:(optional)

Make sure to include date of the enquiry, Enquiry Name and the Zip enquiry reference number

Please provide a detailed summary of the scam below:(optional)

Do you have an idea who may have compromised your identity?(optional)

If yes, Full name and relationship.

Please provide a detailed summary of the phone call(optional)

Explanation of what happened/whether or not you provided credentials during the call

Please provide a detailed summary of the SMS or email(optional)

Include info if you clicked the link, any images/screenshots, an explanation of what happened/whether or not you provided credentials through these methods.

Were you advised to download an app that allowed access to your device? If yes, what App?(optional)

Did you provide any SMS codes over the phone?(optional)

Please provide a detailed summary(optional)

Do you have any idea how the orders were placed on your account? (Please provide as much detail as possible)

Can you please list all orders you are claiming as unauthorised in the following format (DATE - Merchant - Amount)(optional)

What was your last authorised order?(optional)

Merchant, date & amount

Have you received any recent SMS or emails from Zip prompting you to log in to your account or contact Zip? If so, please attach screenshots.(optional)

Your Full Name

Your Date of Birth (DD/MM/YYYY)

Your Mobile Number

Please enter your mobile starting with 02XXXXXXXX

Current mobile device (Brand & model)(optional)

Example: Apple iPhone 14 Pro or None

Your full residential address

(Include street name, street number, suburb and postcode)

Previous Address(optional)

Please list any previous addresses you have lived at within the last 2 years.

Zip will email you with more details and questions. Please respond within 7 business days. Confirm YES if you understand.(optional)

If we do not receive a response within seven (7) business days, the status of this claim will be changed to "Unresponsive" and no formal investigation will commence.

Attachments(optional)

Add file or drop files here