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Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Are you applying on behalf of another person?

Third-party authorisation disclaimer(optional)

Please note that under the Privacy Act, we can only contact a person who has been authorised to act for the account holder. If you are not authorised, we will not be able to proceed with this request. To complete the third-party authorisation process, please submit a ticket at https://help-nz.zip.co/hc/en-us/requests/new?ticket_form_id=5355723535887&tf_5354761972367=zipnzother_account_enquiry

What do I need to know before applying?(optional)

The process: We recognise that financial circumstances can change. To assist you during difficult times, we're committed to working with you to find a solution that aligns with your needs. Please note that your scheduled repayments and applicable late fees are still in place until a decision has been made regarding your application. For information about your current payments or account, please log into your Zip app. Zip or Indebted* (* A third party who provides hardship plans on behalf of Zip for Zip customers) may require further information or supporting documents for which we will contact you within 10 working days. By entering into this Hardship Payment Plan, you agree to Zip Co NZ Limited's Terms And Conditions: https://zip.co/nz/terms-conditions/

I understand the Zip New Zealand Hardship process.(optional)

If the Application is approved:(optional)

The hardship arrangement will be applied to the total outstanding amount including fees. Hardship assistance cannot be applied (isolated) to particular orders. Please note Auckland Transport orders are excluded from the hardship payment plan. If you are struggling to make payments for your Auckland Transport order, please contact Auckland Transport directly between 6 am to 8 pm Monday to Friday on 09 3666400.

I understand the Hardship assistance is applied to the total outstanding balance including fees.(optional)

Availability of Zip Services:(optional)

You will be unable to use any of Zip's services until the hardship assistance period is completed.

I understand the availability of Zip Services.(optional)

Credit Score Impact:(optional)

As per legislative requirements, Zip reports customer payment data to credit bureau(s) which may impact your credit score.

I understand the Credit Score Impact.(optional)

Payments under hardship:(optional)

Zip will automatically deduct the payments on the scheduled date from the registered card on your Zip app. You will need to update your payment method in your Zip app and ensure the availability of the funds on the due dates. Missed payments whilst under this hardship arrangement places the arrangement at risk of being revoked, leading to debt collection activity and late fees may be incurred.

I understand the process for the payments under hardship.(optional)

Your Full name as registered on the New Zealand Zip account.(optional)

Your Date of Birth (DD/MM/YYYY)

Your NZ Mobile Number as registered on the New Zealand Zip account.(optional)

What is the reason for financial hardship?

Other - please specify

Please describe why your circumstances have changed

How has your expenses increased?(optional)

Please tell us more about how your circumstances have changed

If your hardship application is approved, can you maintain these payments?

Please explain:

When can you start making repayments? Please note - the start date should not exceed more than a month from today.

How often can you make these repayments?

How much can you afford? Requirement: Weekly $10.00; Fortnightly $20.00; One-off- a sufficient amount to pay off the total balance.(optional)

What is your expected duration of hardship?

Would you like to provide any additional information?

Acknowledgment of hardship application:

We will provide you with the acknowledgement of this hardship application immediately via email using the email address you have supplied in this submission. Please contact us if you do not receive this email. If you need further help managing debt, budgeting, or your finances, you can obtain free and confidential advice from an independent service. https://www.fonuaola.org.nz/ provides one-to-one financial mentoring and Money Smart, peer-led group support for those experiencing financial hardship. Phone: 0800 436 682. Email info@fonuaola.org.au https://sorted.org.nz/ offers you an independent money guide, a wide range of money management information, budgeting tools, and guides to help you on your money journey. Phone 0900 345 123 https://www.moneytalks.co.nz is a free financial helpline where you can find a local Financial Mentor if you need help on your money journey. It also provides loads of useful resources to help you gain knowledge about general money management. Phone 0800 345 123. Email help@moneytalks.co.nz A full list of financial mentoring services provided by New Zealand’s Ministry of Social Development across various regions in New Zealand can be found at https://www.msd.govt.nz/what-we-can-do/providers/building-financial-capability/bfc-providers.html

I confirm the information provided by me is true and correct.(optional)

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