My Account

Signing Up

• Zip couldn’t verify my driver licence, how do I complete my account sign-up?
• I don’t have a NZ Driver Licence, what do I do?

Account Issues

• I'm having trouble logging in to my account
• I think someone has fraudulently set up an account using my details. What should I do?

Making Changes

• How do I update my details?
• How do I add/delete/change the cards on my account?
• How do I close my account?

My Spend Limit

• I want to buy something with my Zip account but my spend limit is under the value of the item. What are my options?
• Can I increase my spend limit?
• Why wasn’t I accepted?
• How much can I spend with Zip?
• How is my spend limit determined?
• I've used a Zip account to pay for fines with Auckland Transport. Why can't I use it for anything else?