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  1. Zip Co NZ
  2. My Account

My Account

Signing Up

  • Zip couldn’t verify my driver licence, how do I complete my account sign-up?
  • What do I do if my email or phone number is already registered?
  • Why do I have to verify my identity?
  • Why couldn't you verify my identity with my driver licence?
  • Why is my bank card being charged 1 cent when I set up my Zip account?
  • I don’t have a NZ Driver Licence, what do I do?

Account Issues

  • It says I have a duplicate account and I can't shop. Help!
  • Why does the app say my account is in default when I've caught up on all my payments?
  • Why is my instore code not working?
  • I'm having trouble accessing my customer account

Making Changes

  • How do I change the email, phone number and other personal details on my account?
  • I'm having trouble adding a card to my account
  • How do I add, remove or change a card on my profile?
  • How do I close my account?

My Spend Limit

  • Why has my Available Spend reduced when I haven't missed any payments recently?
  • Why don't the amounts on my account add up to my total spend limit?
  • I want to buy something with my Zip account but my spend limit is under the value of the item. What are my options?
  • Can I increase my spend limit?
  • Will Zip's credit check affect my credit score?
  • Why wasn’t I accepted?
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Zip Co NZ Limited, Level 3, 33-45 Hurstmere Road, Takapuna, Auckland.

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