Signing Up
- Zip couldn’t verify my driver licence, how do I complete my account sign-up?
- What do I do if my email or phone number is already registered?
- Why do I have to verify my identity?
- Why couldn't you verify my identity with my driver licence?
- Why is my bank card being charged 1 cent when I set up my Zip account?
- I don’t have a NZ Driver Licence, what do I do?
Account Issues
Making Changes
My Spend Limit
- Why has my Available Spend reduced when I haven't missed any payments recently?
- Why don't the amounts on my account add up to my total spend limit?
- I want to buy something with my Zip account but my spend limit is under the value of the item. What are my options?
- Can I increase my spend limit?
- Will Zip's credit check affect my credit score?
- Why wasn’t I accepted?