Merchant Enquiries

Orders & Refunds

• How do I edit an existing customer order?
• How do I process a customer refund for a Zip order?

Updating Business Details

• How do I update my bank details?
• How do I add another branch to my business?

Integrations

• Which POS platforms does Zip support?
• Which Ecommerce platforms does Zip support?
• How does Zip work with Xero?

Account Issues

• I'm having trouble accessing my Merchant account
• How do I reset my Merchant account password?

Marketing

• How do I get Zip Marketing materials for my store?
• How do I create/update my store directory tile?

How it works

• Do I have to commit to a fixed term to accept Zip?
• What are the fees to accept Zip as a payment method?
• Can I pass on some or all of the Zip merchant fees to my customers?
• How do I use the Zip Merchant portal?
• How do I transfer my business to a new owner?

Application

• Can I use Zip in my physical store or just online?
• Is my business eligible to be a Zip partner? How do I apply?
• What do I need to have ready to apply to be a Zip partner?

Payments

• When do I receive Merchant payments from Zip?
• What happens if a customer doesn't cover their future instalments?