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  1. Zip Co NZ
  2. Merchant Enquiries

Merchant Enquiries

Orders & Refunds

  • How do I edit an existing customer order?
  • How do I process a customer refund for a Zip order?

Updating Business Details

  • How do I update my bank details?
  • How do I add another branch to my business?

Integrations

  • Which POS platforms does Zip support?
  • Which Ecommerce platforms does Zip support?
  • How does Zip work with Xero?

Account Issues

  • I'm having trouble accessing my Merchant account
  • How do I reset my Merchant account password?

Marketing

  • How do I get Zip Marketing materials for my store?
  • How do I create/update my store directory tile?

How it works

  • Do I have to commit to a fixed term to accept Zip?
  • What are the fees to accept Zip as a payment method?
  • Can I pass on some or all of the Zip merchant fees to my customers?
  • How do I use the Zip Merchant portal?
  • How do I transfer my business to a new owner?

Application

  • Can I use Zip in my physical store or just online?
  • Is my business eligible to be a Zip partner? How do I apply?
  • What do I need to have ready to apply to be a Zip partner?

Payments

  • When do I receive Merchant payments from Zip?
  • What happens if a customer doesn't cover their future instalments?

I am a customer

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  • How it works
  • Help
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I am a business

  • Sell online & instore
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  • Merchant FAQ
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  • Enquire Now
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Zip Co NZ Limited, Level 3, 33-45 Hurstmere Road, Takapuna, Auckland.

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