General Enquiries

Pay Longer

• I have been approved for Pay Longer. Will my spend limit still increase with each completed order?
• Why should I let Zip access my bank information?
• Which bank account can I connect to for my Pay Longer application?
• Will Zip share my bank credentials with others?
• How often will Zip access my bank account information?
• I connected to the wrong bank account for my Pay Longer application. What do I do?

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Gift Cards

• Can I buy gift cards with Zip?
• Why haven't I received my gift card? 
• Why can’t I see gift cards in the app?
• Can I use a gift card I purchased with Zip for instore payments?
• Are Zip gift cards refundable?

Contact

• How do I get in touch with your Customer Experience team?
• How do I get in touch with your Merchant Experience team?

Fraud & Security

• Are my details safe with Zip?
• I think someone has fraudulently set up an account using my details. How can I report a fraud attempt to Zip?

Where can I use Zip?

• Where can I shop using Zip?
• Can I pay for ski season passes with Zip?
• Can I use my Zip NZ account to shop with Zip Australia or purchase from Australian websites?
• Why can't I use my Zip account to shop with Thermomix?

Promotional Offers

• How do I add a Zip coupon code to my purchase?
• I already have a Zip account. Can I create a new one to use a new customer coupon?

How it works

• Can I have more than one Zip account?
• How does Zip Work?
• Can anyone use Zip? How do I sign up?
• Is there really no interest, cost or extra fees to shop with Zip?
• Can I have multiple orders at a time?
• How do I make a Zip purchase instore?

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