Are Zip gift cards refundable? Unfortunately, gift cards cannot be returned or exchanged after purchase, as per our Gift Card terms and conditions Related articles Why haven't I received my gift card? Can I use a gift card I purchased with Zip for instore payments? How do I get in touch with your Customer Experience team? The credit/debit card on my Zip account is no longer valid. How do I make payment? Can I buy gift cards with Zip?