There could be a few reasons why we weren't able to verify your identity using your NZ drivers licence:
- Expired licence
- Suspended licence
- Licence has been lost and a new one issued
- Version or licence number is incorrect
- The details you entered are not an exact match to the details on your licence
- You will need to contact NZTA to discuss if there may be a reason for this.
You can reach NZTA on 0800 822 422.
Please note, you can also use a valid New Zealand passport, Kiwi Access or 18+ Card to verify your identity accompanied by your proof of address if you do not have a drivers licence.
If you need help with the verification process, contact us here.