See this article for instructions on how to make payments early.
If you have already placed an order and need to reschedule the payments to a later date, select customers can now do this themselves in the app and customer portal, using our new Move Payments feature.
Please note, we require at least 2 days' notice for changes of this type and can only move payments once per order. You won't be able to make any new purchases until your next instalment for each moved order has been paid.
If you don't have access to Move Payments yet, our Customer Experience team can action your request. Get in touch with us here and we can push out your payment date by up to 7 days, as long as the instalment payment is not due today, there are no missed payments on your account and the order payment date has not been moved once before.
You can now choose your preferred payment day at checkout before confirming your order! Instructions on this new feature here.
What happens if we cannot move your payment date
- A default fee of $8 is automatically added the day after your missed payment.
- A further $8 fee will be charged weekly from the scheduled instalment date, so please make payment manually as soon as possible to avoid further fees. You'll find instructions on how to make a manual payment in here.
- Our system will automatically attempt to deduct any missed payment 3 days, 7 days and 10 days after the due date. Once an instalment is in the queue, unfortunately, we are unable to prevent these payment attempts.