Your disbursed payment is the full purchase amount less our agreed Merchant Service Fee and Transaction Fee.
Refunds are used to offset any future payments, so future payments will be the total purchase amount less total refund amount.
Remittance Examples
Scenario 1
Merchant expected a payment of $67.54 but received a payment of $18.45
Use the date range in the Balance page of your Merchant Portal to view past transactions
As you can see there was a refund processed prior on the 9th of March for $49.09
The remittance will be as follows:
- $67.54 - $49.09 (refund offset)
- Remittance = $18.45
Scenario 2
Merchant expected a payment of $1763.95 but received a payment of $1688.55
As you can see there was a refund processed prior on the 15th of February for $204.19
The remittance payment will be as follows:
- -$204.19 + $128.79 = -$75.40 (remaining refund offset)
- A future purchase was made on the 21st of March:
- -$75.40 + 1763.95 = $1688.55
Please get in touch with our Merchant Experience team here if you have any queries