Sometimes you might need more time to pay – we completely understand!
Depending on the date of your payment, you might still have the option to change the due date of your instalment. Please note that we cannot make changes to payments on the day that it is due as it's already in our automated payment system. Please note you must give at least 48 hours' notice for changes of this type. See this article for everything you need to know about payment date change requests.
What happens if I pay later? Will I be charged for paying late?
We will commence the process to take your instalment payment from 10.00am on the due date. If we are unable to collect a payment from the card associated with the order, you have until 11.59pm on the due date to manually make payment to your account.
If we have not received an instalment payment on the due date, an $8.00 default fee will be automatically applied to your account the following day. An $8.00 arrears fee will be automatically applied for every week the payment is not received after that. We will attempt to deduct payment again 3 days, 7 days and 10 days after the due date.
To keep you in the loop, we’ll send you an email notification if your payment was unsuccessful. Please keep in mind if payments are not received, you might be blocked from using our payment options in the future.
Why did my payment not come out of my card on the due date?
There are a few reasons your instalment payment may not come out of card on your due date.
- There were no funds available on the default card on your account
- You have changed your card and not selected it as the default
- You have lost your card or it has expired
If you have had changes to the card linked to your account, please update the card details on your card via the app or customer portal. Find instructions on how to change your card here. If you are waiting on a new card to come in the mail because it has been lost/stolen, can still make a manual bank transfer here
Note: If you’re going through hardship and need help to plan your future payments, please contact our Customer Experience team here as soon as possible so we can find a solution together.