Sometimes you might need more time to pay – we completely understand!
Depending on the date of your payment, you might still have the option to change the due date of your instalment. Please note that we cannot make changes to payments on the day that it is due as it's already in our automated payment system. Please note you must give at least 48 hours' notice for changes of this type, see this article for how to change your payment date.
What happens if I pay later and will I be charged for paying late?
We will commence the process to take your instalment payment from 10 am on the due date. If we are unable to collect a payment from the card you have provided us, you have until 11:59 pm on the payment due date to manually make payment to your account.
If we have not received an instalment payment on the due date, we will automatically charge an $8.00 default fee to your account on the following day. We will try again 3 days from your due date, 7 days from your due date and 10 days from your due date and if your instalment payment is not received, a late fee of $8.00 will be added to your account three, seven and ten days after your original due date.
To keep you in the loop, we’ll send you an email notification if your payment was unsuccessful. Please keep in mind if payments get unpaid, you might be blocked from using our payment options in the future.
Why did my payment not come out of my card on the due date?
There are many reasons why your instalment payment has not come out of card on your due date.
- If you did not have the funds available on the card set as default on your account.
- If you have changed your card and not selected it as default.
- If you have lost your card or it has expired.
If you have had changes to the card linked to your account, please update the card details on your card. Find instructions on how to change your card here. If you are waiting on a new card to come in the mail because it has been lost/stolen, can still make a manual bank transfer here.
Note: If you’re going through hardships and need help to plan your future payments, please do not hesitate to contact our Customer Experience team here so we can find a solution together.