We understand that you may get a new mobile number or email address, or even want to change the name on your account to reflect a legal name change. These changes cannot be made directly in the app or customer portal for security reasons, so we'll just need you to get in touch with our team here and we'll take care of everything for you.
Phone number, email address or name changes
To confirm that we're making changes to the right account, you'll need you to verify the following details:
- Date of birth
- Email address (old and new if you want your email changed)
- Phone number (old and new if you want your number changed). We'll need to call you on the new number to verify ownership of the number
- Your Driver Licence number or residential address
- Supporting documentation in the case of a name change, e.g. a marriage certificate or updated birth certificate, or ID in both your previous and new name. Please attach the relevant documents to your support request
Payment card changes
After your initial application, we don't require your physical address for anything, so you don't need to let us know if you move. If you want to change the delivery address for an online order you've paid for with Zip, you will need to get in contact with the merchant directly.