We understand that you may get a new mobile number or email address, or even want to change the name on your account to reflect a legal name change. These changes cannot be made directly in the app or customer portal for security reasons, so we'll just need you to get in touch with our team here and we'll take care of everything for you.
To confirm that we're making changes to the right account, you'll need to provide the following details:
- Date of birth
- Email address (old and new if you want your email changed)
- Phone number (old and new if you want your number changed)
- Supporting documentation in the case of a name change, e.g. a marriage certificate or updated birth certificate, or ID in both your previous and new name. Please attach the relevant documents to your support request
Now you can update your address yourself
You can update your postal address or your debit/credit cards via the app or the Zip customer portal. Please note, updating the address on your Zip account will not update the delivery address for your online order. If you need to change your delivery address, you will need to get in contact with the merchant directly.