The refund process can take a little time depending on your bank. If it’s been over 7 working days since you received an email confirmation from Zip of the refund, then please let us know. If you have not received this email from us, this would indicate that the refund has not yet been processed by the merchant and you will need to get in touch with them directly, as we are unable to process this on our end.
Please note, if the refund amount is less than the future instalments on your order, the refund will be processed against your future instalments. This means you’ll pay less for your future scheduled instalments for that particular order.
- Order total is $100
- You have paid 2 instalments ($50 paid)
- You were refunded $25
- The refund will be applied to the 4th instalment, making the order total $75.00. The 3rd instalment will remain and still need to be paid
Refunds are applied to the last instalment moving up to the most recent. If you have paid for your order in full, you will receive the full refunded amount against the card that payment was made.
Feel free to contact our team <<here>> if you have further questions about a refund.